Last Updated: 2/24/2026
At House of Dogs, all products are made to order through our print-on-demand partners (Printify and PrintKK). Because of this, we follow a specific return and refund policy.
1. Returns
Since all items are custom-made upon ordering, we do not accept returns or exchanges for:
- Wrong size ordered by customer
- Change of mind
- Incorrect address provided by customer
Please carefully review sizing charts and shipping details before placing your order.
2. Damaged, Defective, or Incorrect Items
If you receive:
- A damaged product
- A manufacturing defect
- The wrong item
Please contact us within 7 days of delivery at:
📧 support@houseofdogs.shop
Include:
- Your order number
- Clear photos of the product
- A description of the issue
If the issue is confirmed, we will offer:
- A free replacement, or
- A full refund
We do not require returns of damaged products unless specifically requested.
3. Order Cancellations
Orders can only be canceled within 12 hours of purchase.
After that, production begins and cancellation is not guaranteed.
4. Refund Processing
If approved, refunds will be issued to your original payment method within 5–10 business days.