Orders
Q: How do I place an order?
A: Simply choose your product, select the size and quantity, and click “Add to Cart.” Then proceed to checkout and complete your purchase.
Q: Can I cancel or change my order?
A: Orders can only be changed or canceled within a short time after placing them. Once production starts, changes are no longer possible.
Products (Print-on-Demand)
Q: What does print-on-demand mean?
A: All our products are made especially for you after you place an order. This allows us to offer unique designs while reducing waste.
Q: Will the product look exactly like the picture?
A: We do our best to display accurate images, but slight differences in color or print placement may occur.
Q: How do I choose the right size?
A: Please refer to our size chart on each product page before placing your order.
Shipping
Q: How long does shipping take?
A: Orders typically take 2–5 business days to be produced and 7–15 business days to be delivered, depending on your location.
Q: Do you ship internationally?
A: Yes, we ship worldwide.
Q: Why is my order taking longer than expected?
A: Since all items are made to order, production and shipping times may vary. Delays can also occur due to customs or courier issues.
Returns & Refunds
Q: Do you accept returns or exchanges?
A: Because our products are custom-made, we do not accept returns for wrong size or change of mind.
Q: When can I get a refund or replacement?
A: We offer refunds or replacements if:
- The item is damaged
- The item is defective
- You received the wrong item
Q: What should I do if there’s an issue with my order?
A: Please contact us within 7 days of receiving your order with photos of the issue.
Payments
Q: What payment methods do you accept?
A: We accept major credit/debit cards and secure online payment methods.
Contact
Q: How can I contact you?
A: You can reach us via email at [your email here]. We usually respond within 24–48 hours.
About Us
Q: What is House of Dogs?
A: We are a print-on-demand brand creating unique apparel and products for dog lovers.
Still have questions?
Contact us anytime — we’re happy to help!